Privacy Policy
Effective date: [Insert date] · Last updated: [Insert date]
Who we are
ClearSwitch Australia ("ClearSwitch", "we", "us", "our") is an Australian online retailer of PDLC smart film and related products, operated by [Your Name] (ABN: 55 431 739 478), based in Brisbane, Queensland, Australia.
We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What information we collect
We collect personal information that is necessary to process your orders and provide our services. This includes:
- Identity information: your name
- Contact information: email address, phone number, delivery address
- Payment information: we do not store your card details — payments are processed securely by Stripe or PayPal
- Order information: products ordered, order history, custom size specifications
- Technical information: IP address, browser type, pages visited, time on site (collected via Google Analytics)
- Communications: any enquiries, emails, or messages you send us
How we collect your information
We collect information when you:
- Place an order on our website
- Submit a quote enquiry form
- Sign up to our email newsletter
- Contact us by email, phone, or through our website
- Browse our website (automatically, via cookies)
How we use your information
We use your personal information to:
- Process and fulfil your orders
- Communicate with you about your order, delivery, and any issues
- Respond to your enquiries and provide customer support
- Send you marketing emails if you have opted in (you may unsubscribe at any time)
- Improve our website and customer experience
- Comply with our legal obligations
We will never sell, rent, or trade your personal information to third parties for marketing purposes.
Who we share your information with
We may share your information with:
- Our supplier / fulfilment partner — your name and delivery address are shared with our overseas supplier solely for the purpose of fulfilling and shipping your order
- Stripe / PayPal — for secure payment processing
- Australia Post / courier services — your delivery address for shipping
- Google Analytics — anonymised browsing data for website analytics
- Mailchimp or similar — if you subscribe to our newsletter
All third parties are required to handle your data securely and in accordance with applicable privacy laws.
International transfers
As a dropshipping business, your name and delivery address will be transmitted to our supplier based in China for order fulfilment purposes. By placing an order with us, you consent to this transfer. We take reasonable steps to ensure your data is handled securely by our supplier.
How we store and protect your information
We store your personal information securely using industry-standard encryption. Order and customer data is stored within our e-commerce platform (Lovable/Stripe). We retain your information for as long as necessary to fulfil orders, resolve disputes, and comply with our legal obligations — typically seven years for financial records as required under Australian law.
Your rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Complain about a breach of your privacy
- Opt out of marketing communications at any time
To exercise any of these rights, contact us at hello@clearswitch.com.au.
Cookies
Our website uses cookies to improve your browsing experience and collect analytics data. You may disable cookies in your browser settings, however this may affect some website functionality.
Complaints
If you believe we have breached your privacy, please contact us at hello@clearswitch.com.au. We will respond within 30 days. If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact us
Email: hello@clearswitch.com.au
Website: clearswitch.com.au
ABN: 55 431 739 478